![]() ![]() Unless otherwise specified, express consent lasts for three months from the date you consented, though in some cases it could last indefinitely.Ĭhoosing a VPN for added COVID-19 security You might've filled out a form or entered an online competition and ticked 'yes' to accept the terms and conditions, thereby giving permission for your number to be used for telemarketing – and perhaps even to be shared with or sold to other companies.Ĭalls from businesses are the most common type of telemarketing calls or texts received on mobile phones, so you should be aware when you're agreeing to let them do it. ![]() The problem is that you can give 'express' consent without knowing it. There is a direct consideration of the existing relationship and how the marketing contact relates to that existing relationship." "So, if you have an account with a bank, it's not necessarily okay for them to be contacting you selling, for example, insurance services. "But the entity still has to be contacting you in relation to that relationship," says Jeremy Fenton, executive manager of unsolicited communications and cyber security at the Australian Communications and Media Authority (ACMA). In the telemarketing world, inferred consent happens when you have an existing business relationship with a company: they can contact you to let you know about deals and products you might be interested in. This is inferred consent: you have an existing relationship with them, so it's reasonable to assume that they want to hear from you. In real life, you might meet someone at a party, have coffee a few times and then invite them to your birthday BBQ – you haven't ever explicitly asked them to be your friend, but your interactions indicate that you might want them to be. This is express consent – you've clearly asked and they've clearly answered yes. ![]() On Facebook, you send a friend request and the person accepts. It's a bit like the difference between making a friend on Facebook and in real life. How you give telemarketers permission to call – without even realising itīusinesses are allowed to contact you if you've given them permission either explicitly or implicitly – what's known in the business as 'express' and 'inferred' consent. Kisa phone review: an accessible smartphone alternative (In both these cases companies must first 'wash' the data to remove any numbers on the Do Not Call Register, so if you're registered you shouldn't receive cold calls from companies you've never heard of.)Īnd then other times you might hear from a company you have an existing relationship with. Or sometimes marketers use random number generators and automatic dialing systems to track you down. ![]() How did those companies get your data? You likely gave them access to it when you ticked 'yes' and agreed to the terms and conditions on a website or online competition. How do businesses get my mobile number?īusinesses can buy your number from companies that specialise in selling data. If you think a telemarketer has broken the rules, report it to the ACMA at or 1300 792 958. If the calls continue, complain directly to the company or charity. You can also ask to end the call whenever you want. Politely and firmly ask for your name to be removed from the call list. Use a number blocking app or your smartphone's number blocking feature to stop telemarketers' calls getting through. Nothing is for free! Check the fine print on online forms, competitions and contracts so you know what you're giving permission for. Registering your mobile number on the Do Not Call Register will stop most of the calls. ![]()
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